Support
Help from people who have closed a month
Onboarding, migration and month-end support — in Bahasa Malaysia or English.
Switching over
Live in a week, without losing history
Most companies move mid-year, so we bring the year-to-date with you. Your accountant keeps working the whole time.
- 01Day 1
We import what you have
Trial balance, customers, suppliers and open invoices come across from SQL, AutoCount, Xero or a spreadsheet. Nothing is retyped.
- 02Day 2
We map your tax codes
SST treatment and the chart of accounts are set up with your accountant on a call, so the first return is right rather than corrected.
- 03Days 3–4
We connect the banks and the tills
Bank feeds, POS and marketplace connectors are switched on and reconciled against a month you have already closed, to prove the numbers agree.
- 04Week 1
You close the first month on it
We sit in on your first close. After that the checklist runs itself, and support answers in Bahasa Malaysia or English.
Before you ask
The questions we get on every demo
Is this compliant with LHDN e-Invoicing?
Yes — submission and validation against MyInvois are built in, including consolidated e-Invoices for B2C and self-billed invoices for foreign suppliers. There is no separate middleware fee.
Can my existing accountant keep working the way they do?
They keep their own login at no cost, can export a full trial balance and audit trail at any time, and most firms in Klang Valley have already seen the file format.
What happens to our history if we switch mid-year?
We bring the year-to-date across, not just opening balances, so comparatives still work. Your old system stays readable — we never ask you to switch it off on day one.
Do you handle SST, and what about multi-currency?
SST tax codes and returns are standard. Multi-currency invoicing with daily rates is on the Business plan and above, with realised and unrealised gains posted automatically.
Where is our data kept?
In Malaysia, with encrypted daily backups and a documented recovery target. You can export everything you have put in, at any time, in open formats.
Start
Try it on last month's numbers.
Import a trial balance and close a month you have already closed. If the numbers do not agree, we will tell you why before you pay anything.